Refund Policy

At Niel Jewells, we are committed to delivering your orders safely and on time. Please read our policy carefully before placing an order.

Once payment is received and the order is confirmed, it cannot be cancelled or refunded.

Once your order has been dispatched, no refund will be issued under any circumstances including change of mind, travel, or unavailability to receive the parcel.

It is the customer’s responsibility to ensure availability to receive the order. If unavailable, please arrange someone to receive it on your behalf.

A refund or replacement will only be considered in the following cases:

• Parcel lost by the courier

• Wrong item delivered

• Item arrived damaged

Delivery timelines depend on the courier service selected. Niel Jewells is not responsible for delays once the parcel is handed over to the courier.

Requesting an urgent order does not guarantee same-day or next-day delivery. Timelines depend on courier availability and your location.

For any queries, please contact us on 0325-0018828 before placing your order.