We stand behind the quality and durability of every piece we craft. That's why all jewellery purchased from us is protected by our money back warranty. Money-Back Guarantee giving you complete confidence in your investment.
Our Guarantee
If your jewellery shows visible tarnishing or discolouration under normal wear conditions within a year of the delivery date, we will provide a full refund.
What's Covered
- Visible tarnishing or discolouration of the metal components
- Natural wear under normal usage, with proper care
- Manufacturing defects affecting the finish
What's Not Covered
- Damage resulting from misuse or exposure to harsh chemicals
- Scratches, dents, or physical breakage unrelated to tarnish or finish
- Lost or stolen items
How to Claim
Contact our support team with the following:
- Your original order number
- Clear photos of the issue
- A brief description of the problem
Once verified, we will process your full refund to your original payment method.