Replacement & Refund policy

We want you to absolutely love your Niel Jewels jewellery from the moment it arrives. If something isn’t quite right, we’re here to make the exchange process as smooth, simple, and transparent as possible.

1. EXCHANGE ELIGIBILITY

We offer exchanges under the following conditions:

Size Issues

If your jewellery doesn’t fit quite right, contact us with 14 days of recieving it, we’re happy to exchange it for a different size, where applicable. If your desired size is unavailable, you may opt for store credit instead.

Faulty or Incorrect Items

In the rare event that you receive a faulty or incorrect item, please notify us within 14 days of delivery.

We’ll replace the item at no additional cost, including shipping.

Please note: We do not offer returns. Our exchange-only policy is designed to make the process simple and worry-free.

2. EASY EXCHANGE PICKUP

We make exchanges convenient and hassle-free:

Our rider will deliver your replacement item directly to your doorstep.
Kindly hand over the original item to the rider at the time of delivery.
The item must be:

In its original, unworn condition
Unused and undamaged
With all tags, pouches, and original packaging intact

Packing Tip

If your original shipping flyer has been torn, don’t worry!

Simply place the jewellery back in its original bubble wrap and packaging, secure it properly with tape, and hand it over to the rider.

3. SHIPPING CHARGES

Size Exchanges

Shipping charges for size-related exchanges will be borne by the customer.

Replacement delivery fee: PKR 350

Faulty or Incorrect Items

If you receive a faulty or incorrect item, Niel Jewels will cover all shipping costs.

4. IMPORTANT GUIDELINES

Products showing signs of wear, misuse, damage, or alteration cannot be exchanged.
As our jewellery is handcrafted and personal, we do not offer exchanges or returns due to change of mind.
Please carefully review product photos, descriptions, sizing information, and videos before placing your order.

5. PROCESSING TIME

Please allow up to 7 days for your exchange or claim to be processed.

We appreciate your patience while our team works to resolve your request.

6. HOW TO INITIATE AN EXCHANGE

We’re always happy to assist you.

Email nieljewels@gmail.com
Please mention your order number and the reason for your exchange.

WhatsApp: 0325-0018828

Our team will guide you through the exchange process and help make it as smooth as possible.

REFUND POLICY:

At Niel Jewells, we are committed to delivering your orders safely and on time. Please read our policy carefully before placing an order.

No Refund After Payment

Once payment is received and the order is confirmed, it cannot be cancelled or refunded.